We appreciate your membership with KEMBA Credit Union and the trust you have placed in us as your financial partner. We are very excited about our new system and the new and improved features and benefits our members will have access to.
The KEMBA staff is already preparing and training for the conversion. Most changes will take place behind the scene but there will be some short-term service disruptions during the actual conversion. The core system will be converted the weekend of May 31, 2013.
Frequently Asked Questions
Q: Will my account numbers change?
A: Your member number (account number) will not change. This means checks, debit cards, credit cards and any electronic deposits or withdrawals you have set up will not be affected. There will be changes to the “suffix” numbering format. Please see the table below for new suffix format.
| If your suffix was: |
Your suffix will be: |
| 00 Savings |
01 Savings |
| 01 Money Market |
76 Money Market |
| 02 Money Market |
77 Money Market |
| 03 Money Market |
78 Money Market |
| 04 Money Market |
79 Money Market |
| 60 Mortgage Savings |
66 Mortgage Savings |
| 62 Super Saver |
67 Super Saver |
| 66 Misc. Club |
62 Misc. Club |
| 67 IRA Club |
50 IRA Club |
| 69 IRA Club |
51 IRA Club |
| 67 Roth IRA Club |
52 Roth IRA Club |
| 69 Roth IRA Club |
53 Roth IRA Club |
| 67 Education IRA Savings |
54 Education IRA Savings |
| 69 Education IRA Savings |
55 Education IRA Savings |
| 01 Basic Checking |
72 Basic Checking |
| 01 Premium Checking |
73 Premium Checking |
| 91 Basic Checking |
70 Basic Checking |
| 91 Premium Checking |
75 Premium Checking |
| 91 Business Checking |
70 Business Checking |
| 92 Basic Checking |
71 Basic Checking |
| 92 Premium Checking |
74 Premium Checking |
| 92 Business Checking |
71 Business Checking |
| 93 Basic Checking |
72 Basic Checking |
| 94 Premium Checking |
73 Premium Checking |
| |
|
| |
|
Share/Deposit Accounts
All other suffix numbers should remain the same.
Q: Do I need to get new checks, debit cards and/or ATM cards?
A: No, your existing checks, debit cards and ATM cards will continue to be processed without interruption. Electronic payments, deposits and automatic transfers will also continue to be processed. You will not need to inform any company/merchant of this change. You will be able to use your debit card and ATM card during the conversion weekend, although some lower limits will apply.
Q: Will Bill Payments, ACH deposits & withdrawals still occur?
A: Yes, anything scheduled will occur on the date you have set up.
However, if you need to modify or cancel a bill pay that is scheduled to be paid during our down time (the weekend of May 31, 2013), please do so before 3:00 P.M. on Thursday, May 30th.
Q: Will this affect Shared Branching Transactions?
A: No, your KEMBA transactions can still be processed at any Shared Branching location.
Shared Branching will not be available during conversion weekend. It will be available again on June 3rd.
Q: Will K-Net Online Banking change?
A: Yes, one of our exciting new features will be enhanced Online Banking and Bill Payment. K-Net will become MyBranch. It will have similar functions with a streamlined look and feel.
Your user name will convert to MyBranch. The first time you log in, your password will be the last 4 digits of your Social Security Number. You will then be required to change your password. All payees and scheduled payments will transfer at the conversion. You will not be required to reenter this information.
There is also a new money management tool called MyMoney that will be available shortly after the conversion period. You will see it when you log on to MyBranch. This service is free of charge and is an excellent tool for budgeting and other areas of managing your financial situation.
K-Net/MyBranch will not be available during conversion weekend.
Q: Will the KAT line still be available?
A: KAT 24-hour Bank by Phone will become MyLine. The phone numbers (317-351-5247 or 1-800-835-6123) will remain the same. MyLine will be upgraded as part of the system conversion. You will hear new prompts that will be easier to follow and quicker to access. The first time you log in, your Personal Identification Number (PIN) will be the last 4 digits of your Social Security Number. You will then be prompted to reset your PIN.
KAT/MyLine will not be available during the conversion weekend.
Q: Will my account history from K-Net transfer to MyBranch?
A: No. However, you will be able to access your account history in other ways.
You can:
- Sign up for e-statements through online banking or by visiting www.mykemba.org. This will give you access to your history from the date you begin receiving e-statements.
- Export your history – You can download your history (prior to conversion) within Online Banking to a spreadsheet or money management software.
- Visit a branch – Account history printouts may be obtained at any branch location.
Q: Can I still get check copies?
A: Checks from before the conversion will not be available online but can be obtained through the Call Center or by visiting one of our branches.
Checks written after the conversion will be available online, through the Call Center or in the branches shortly after the conversion is completed.
Q: Will my statements remain the same?
A: The look of your statements will remain the same. Some transaction descriptions may change slightly.
Q: Will my loan due dates be affected?
A: No. All existing loans will convert with their current due date. If your loan payment is due July 1, 2013, it will remain due at the same time.
Q: Will Overdraft Privilege (ODP) be affected?
A: Your ODP limit and opt-in level will not change.
Q: Are there any other new features that the conversion will bring?
A: Yes, a KEMBA app for your smart phone or tablet will be available shortly after the system conversion! Introducing: MyMobile!
We will also be introducing Popmoney which allows you to make payments directly to others from any device with internet access.
Continue to check our website, www.mykemba.org, for more updates!
